These payment and billing terms govern the payment processing for orders on Zorenza in all our markets: Germany, Austria, Switzerland, United Kingdom, Ireland, United States, Canada, Mexico, Singapore, Norway, New Zealand, Australia, Spain, Italy, and France.
1. Accepted Payment Methods
To provide you with a secure and convenient shopping experience, we accept the following payment methods:
- Credit Card: Visa, Mastercard, American Express
- PayPal
- Klarna
- Google Pay
- Apple Pay
- EPS
2. Payment Processing
- Payment is due immediately upon order completion.
- Orders are processed and shipped only after successful payment receipt.
- If a payment fails or is canceled, the order will not be confirmed. In this case, please repeat the ordering process or choose another payment method.
3. Prices & Currency
Prices are automatically displayed in the currency of your delivery country:
| Country | Currency |
|---|---|
| Germany, Austria, Spain, Italy, France, Ireland | Euro (EUR €) |
| Switzerland | Swiss Franc (CHF) |
| United Kingdom | British Pound (GBP £) |
| United States | US Dollar (USD $) |
| Canada | Canadian Dollar (CAD $) |
| Mexico | Mexican Peso (MXN $) |
| Singapore | Singapore Dollar (SGD $) |
| Norway | Norwegian Krone (NOK) |
| New Zealand | New Zealand Dollar (NZD $) |
| Australia | Australian Dollar (AUD $) |
Additional terms:
- The currency shown at checkout is binding.
- All prices include the legally applicable taxes and charges of your country.
- Price changes are possible at any time, but not after the order has been completed.
4. Taxes & Duties
EU countries (Germany, Austria, Spain, Italy, France, Ireland):
All prices include the statutory VAT. No additional costs will be charged upon delivery.
Switzerland:
All prices include Swiss VAT as well as all customs and import fees. No additional costs will be charged upon delivery.
United Kingdom:
All duties and taxes are included in the price. No additional costs will be charged upon delivery.
United States:
All applicable taxes are included in the price. No additional costs apply upon delivery.
Canada:
All applicable taxes and import duties are included in the price. No additional costs apply upon delivery.
Mexico:
All applicable taxes and import duties are included in the price. No additional costs apply upon delivery.
Singapore:
All applicable taxes and import duties, including GST (Goods and Services Tax), are included in the price. No additional costs apply upon delivery.
Norway:
All applicable taxes, customs duties, and import charges, including the Norwegian VAT (MVA), are included in the price. No additional costs apply upon delivery.
New Zealand:
All applicable taxes and import duties, including GST (Goods and Services Tax), are included in the price. No additional costs apply upon delivery.
Australia:
All applicable taxes and import duties, including GST (Goods and Services Tax), are included in the price. No additional costs apply upon delivery.
5. Secure Payment Processing
- Zorenza uses SSL encryption and established, certified payment providers to protect your payment data.
- Your credit card or payment data is not stored by us.
6. Refunds & Chargebacks
- Refunds are processed according to our Return & Refund Policy.
- Refunds will be made in the original currency used (EUR, GBP, USD, CHF, AUD, CAD, MXN, SGD, NOK, or NZD).
- If you experience payment issues or uncertainties, please contact our customer service first before initiating a chargeback.
7. Invoices
Do you need an invoice for your order? We will gladly provide one. Please send us a request by email at: info@zorenza-store.com
8. Fraud Prevention
To protect our customers, we reserve the right to review, cancel, or temporarily hold orders in case of suspected fraud or unauthorized use.
9. Customer Service & Contact
Our customer service is available 24/7.
- Response time: within 24 hours
- Email: info@zorenza-store.com
- Contact: via our contact form
If you have any questions about payment, billing, or invoices, we are always happy to assist you.