Sales terms and conditions

Welcome to Zorenza! Before making your purchase, please read the following terms and conditions that govern your transactions. By participating in our sales, you agree to comply with and be bound by these terms.

1. General Terms

All sales conducted through zorenza.de are subject to these General Terms and Conditions (GTC). These terms apply to all offers, sales, and purchases on our website in all countries (Germany, Austria, Switzerland, United Kingdom, Ireland, United States, Canada, Mexico, Singapore, Norway, New Zealand, Australia, Spain, Italy, France), unless explicitly agreed otherwise in writing.

2. Product Availability

All products are subject to availability, and we reserve the right to set quantity limits for each order, to reject an order in whole or in part, and to discontinue products without prior notice, even if you have already placed your order.

3. Pricing and Payment

All prices are displayed in the currency of your delivery country (EUR, GBP, USD, CHF, AUD, CAD, MXN, SGD, NOK, or NZD) and may change without prior notice.

Temporary discounts on newly added products are available for 30 days from the date they are added to our catalog. After this period, products will be offered again at their original prices. Discounts on newly added products are applied automatically and displayed on the respective product pages. Discounted products are not eligible for vouchers.

Payment must be made in full at the time of purchase using the payment methods we accept.

All displayed prices include all statutory taxes and fees. No additional customs duties or import costs apply.

4. Shipping and Handling

Products will be shipped according to the shipping method selected at checkout. We offer free shipping to all our target markets.

Delivery times are estimates only and cannot be guaranteed. We are not liable for delivery delays beyond our control.

5. Returns and Refunds

Eligible products can be returned within 30 days of the delivery date. Items must be unused, in their original packaging, and all tags must be attached.

Refunds will be processed using the original payment method and paid out in the original currency (EUR, GBP, USD, CHF, AUD, CAD, MXN, SGD, NOK, or NZD).

For detailed information, please see our Return & Refund Policy.

6. Limitation of Liability

Zorenza is not liable for indirect, incidental, special, or consequential damages arising from the use of our products or services, to the extent permitted by law. Your statutory consumer rights remain unaffected in any case.

7. Applicable Law

These terms and conditions are governed by the laws of the respective delivery country:

EU countries (DE, AT, ES, IT, FR, IE): EU law and national consumer law
Switzerland: Swiss law
United Kingdom: British law
United States: Federal law and the law of the respective state
Australia: Australian Consumer Law (ACL)
Canada: Federal law and the law of the respective province
Mexico: Mexican federal law (Ley Federal de Protección al Consumidor)
Singapore: Law of the Republic of Singapore (Consumer Protection (Fair Trading) Act)
Norway: Norwegian law (Angrerettloven / Forbrukerkjøpsloven)
New Zealand: New Zealand law (Consumer Guarantees Act / Fair Trading Act)