Terms and Conditions

 

Last updated: March 2026

Overview

This website is operated by Zorenza. Throughout the website, the terms "we," "us," and "our" refer to the company. The company offers you, the user, this website, including all information, tools, and services available on this website, on the condition that you accept all terms, conditions, policies, and notices stated here.

Scope: These terms of use apply to all users in Germany, Austria, Switzerland, United Kingdom, Ireland, United States, Canada, Mexico, Singapore, Norway, New Zealand, Australia, Spain, Italy, and France.

By visiting our website and/or purchasing something from us, you accept our "Service" and agree to the following terms, including any additional terms and policies referenced here. These terms apply to all users of the website, including but not limited to users who are browsers, sellers, customers, merchants, and/or content creators.

Please read these terms of use carefully before accessing or using our website. By accessing the website, you agree to these terms. If you do not agree to all the terms, you may not use the website or our services.

All new features or tools added to our shop are also subject to these terms of use. We reserve the right to update or change any part of these terms by posting the changes on our website. It is your responsibility to review this page regularly for changes.

Article 1 – Provisions for the Online Shop

By agreeing to these terms of use, you certify that you are of legal age in the country where you reside or that you are of legal age and have given us your consent to allow your minor dependents to use this website.

You may not use our products for illegal or unauthorized purposes and must not use the service in violation of the laws applicable in your country. You may not transmit worms, viruses, or other destructive code. Violation of any of these conditions will result in immediate termination of your services.

Article 2 – General Terms and Conditions

We reserve the right to refuse service at any time and for any reason.

You understand that your content (except for credit card information) may be transmitted unencrypted. Credit card information is always encrypted during transmission over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the service without our express written permission.

Article 3 – Accuracy, Completeness, and Timeliness of Information

We strive to keep all information provided on this website – including product descriptions, prices, and availability – accurate and up to date at all times. However, if an error occurs, we reserve the right to correct it. Only the information displayed at the time of your purchase is binding.

General content on this website is for informational purposes and is regularly updated. For decisions beyond your purchase, we recommend consulting additional sources.

Article 4 – Changes to Service and Prices

The prices for our products may change without prior notice. Prices are displayed in the currency of your delivery country (EUR, GBP, USD, CHF, AUD, CAD, MXN, SGD, NOK, or NZD).

We reserve the right to change or discontinue the service at any time without notice. We are not liable to you or any third party for any changes, price adjustments, suspensions, or discontinuation of the service.

Article 5 – Products or Services

Certain products or services may be available exclusively online through the website and may be available only in limited quantities. They can only be returned or exchanged in accordance with our return policies.

We have made efforts to display the colors and images of our products as accurately as possible. However, we cannot guarantee that the colors on your screen will be displayed correctly.

We reserve the right to restrict the sale of our products to certain individuals, geographic regions, or jurisdictions. All product descriptions and prices are subject to change at any time without notice. Any offer on this website is invalid where prohibited.

Article 6 – Accuracy of Billing and Account Information

We reserve the right to refuse any order and to limit or cancel quantities purchased per person, household, or order. If we modify or cancel an order, we will notify you via the email address provided at the time of order.

You agree to provide current, complete, and accurate purchase and account information for all purchases and to promptly update your account and payment details.

Article 7 – Optional Tools

We may provide you access to third-party tools that we do not monitor or control. Access to such tools is provided "as is" and "as available" without any warranties. Use of optional tools is at your own risk.

Article 8 – Links to Third-Party Providers

Links to third parties on this website may lead you to websites not affiliated with us. We are not responsible for the content or accuracy of these websites and assume no liability for third-party materials, products, or services. Complaints about third-party products should be directed to the respective third-party provider.

Article 9 – User Comments, Feedback, and Other Submissions

If you submit comments or creative ideas to us, you agree that we may edit, copy, publish, and distribute them at any time without restriction. We are not obligated to keep comments confidential, pay compensation, or respond to comments.

You are solely responsible for the comments you post and their accuracy and agree not to infringe on the rights of third parties or submit unlawful or harmful material.

Article 10 – Personal Data

The submission of personal data by you through the shop is subject to our Privacy Policy.

Article 11 – Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, prices, promotions, or availability. We reserve the right to correct such errors at any time without prior notice and to cancel affected orders.

Article 12 – Prohibited Uses

In addition to all other prohibitions in these Terms of Use, you are prohibited from using the website: (a) for unlawful purposes; (b) to encourage others to engage in unlawful acts; (c) to violate applicable laws or regulations; (d) to infringe intellectual property rights; (e) to harass, discriminate, or insult; (f) to transmit false or misleading information; (g) to spread viruses or malicious code; (h) to collect personal data of others; (i) for spam, phishing, or scraping; (j) for obscene or immoral purposes; or (k) to bypass security features. We reserve the right to terminate your use of the service in case of violations.

Article 13 – Disclaimer of Warranty; Limitation of Liability

We do not guarantee that the use of our service will be uninterrupted, timely, secure, or error-free. The service is provided "as is" and "as available," without any warranties of any kind.

In no event shall Zorenza, our directors, employees, partners, or suppliers be liable for direct, indirect, incidental, punitive, or consequential damages arising from the use of the service.

Country-specific restrictions: Since some states or jurisdictions do not allow the exclusion or limitation of liability for consequential damages, our liability in those countries is limited to the maximum extent permitted by law. Your statutory consumer rights remain unaffected in any case.

Article 14 – Indemnification

You agree to indemnify and hold harmless Zorenza and our affiliates, partners, employees, and contractors from any claims or demands arising from your violation of these Terms of Use or applicable laws.

Article 15 – Severability

If any provision of these Terms of Use is found to be unlawful or unenforceable, it shall remain effective to the fullest extent permitted by law. The remaining provisions remain unaffected.

Article 16 – Termination

These Terms of Use remain in effect until terminated by either party. In case of violations of these terms, we may terminate the agreement immediately and deny you access to our services.

Article 17 – Entire Agreement

Our failure to enforce any right or provision of these Terms of Use does not constitute a waiver of that right. These Terms of Use and all policies published on this website constitute the entire agreement between you and us.

Article 18 – Governing Law

These Terms of Use are subject to the laws of the respective country of delivery:

  • EU countries (DE, AT, ES, IT, FR, IE): EU law and national consumer law
  • Switzerland: Swiss law
  • United Kingdom: British law
  • United States: Federal law and the law of the respective state
  • Australia: Australian Consumer Law (ACL)
  • Canada: Federal law and the law of the respective province
  • Mexico: Mexican federal law (Ley Federal de Protección al Consumidor)
  • Singapore: Law of the Republic of Singapore (Consumer Protection (Fair Trading) Act)
  • Norway: Norwegian law (Angrerettloven / Forbrukerkjøpsloven)
  • New Zealand: New Zealand law (Consumer Guarantees Act / Fair Trading Act)

Your statutory consumer rights remain unaffected in any case.

Article 19 – Changes to the Terms of Use

You can view the latest version of the Terms of Use at any time on this page. We reserve the right to update them at any time. Your continued use of the website after changes are published constitutes acceptance of the new terms.

Contact us

At Zorenza, we are available 7 days a week and strive to respond to all messages within 24 hours.

Email: info@zorenza-store.com

Business hours (CET):
Monday to Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Zorenza – G. Dimmendaal Payment Collector B.V.
Segment 3, 6921 RC Duiven, Gelderland, Netherlands
(no visiting or return address)
Chamber of Commerce: 88038173
Value Added Tax Identification Number: NL864484136B01