How can we help?
Most questions can be resolved here in a minute. If your inquiry concerns your payment or shipping protection, please contact us directly - we will prioritize handling it.
Where is my package?
Enter your order number and the email address or phone number from your order - you'll see the current status right away, without having to wait for a reply.
Quick answers
How long does delivery take?
Usually 8 to 15 business days. Each product page lists the estimated delivery date for that specific item.
My package hasn’t moved for days
There are often several days between two scans in international shipping, especially at customs. As long as the estimated delivery date has not passed, this is normal. Has the date passed? Then contact us.
How do I return something?
30 days from receipt, no questions asked. Just send us a brief message, and we’ll provide the return address. You are responsible for the return shipping costs.
When will I receive my refund?
Once we have received the return, we will issue the refund using the same payment method you used. Depending on your bank, it may take a few days for the money to appear in your account.
How does the quantity discount work?
From 2 items -10%, from 3 -15%, from 4 -20% — applied to the entire cart, not just the last item. The items do not have to be the same, and you don’t need a code.
Priority
Did you pay with PayPal?
Then please contact us directly - we prioritize handling inquiries about PayPal orders. Using this form, we can immediately assign your payment.
Priority
Ordered with shipping protection?
We will give priority to resolving loss or transport damage - after all, that is why you added the protection.
All other inquiries
Questions about products, an address change, or your order.
Didn't find your question? Write to us — Response within 24 hours.